Question 1
A customer requests an additional repair after a new problem is found. What is the best customer-service approach?
Show answer & explanation
Correct answer: A - Explain findings and obtain approval before continuing
10 exam-style questions with answers and explanations, straight from our 1,030-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
These 10 free CMT questions are organized by exam domain, so you can see how each part of the Certified Master Technician blueprint is tested. Reveal the answer and explanation under each question.
A customer requests an additional repair after a new problem is found. What is the best customer-service approach?
Correct answer: A - Explain findings and obtain approval before continuing
A technician measures proper supply voltage at an appliance terminal block and finds an open heating element. What is the best next action?
Correct answer: B - Replace the heating element after confirming its rating
A resistance measurement reads infinite on a circuit expected to have continuity. What does this indicate?
Correct answer: B - Open circuit
A dishwasher fills but spray arms do not rotate. The pump receives power and runs. What should be investigated?
Correct answer: B - Circulation restriction or mechanical issue
A disposer hums but does not turn and has correct voltage. What is the most likely first check?
Correct answer: A - Mechanical jam or obstruction
A refrigerator evaporator has frost only near the inlet while the rest remains warm. Which condition is most likely?
Correct answer: A - Sealed-system restriction or low refrigerant condition
A refrigerator evaporator fan receives correct voltage but does not run. What is likely?
Correct answer: A - Failed fan motor
An electric range burner cycles on and off during normal operation after testing shows normal control operation. What should the technician explain?
Correct answer: C - Cycling is normal temperature regulation
A gas appliance connection has been disturbed and a gas odor is detected before leak testing. What should occur next?
Correct answer: B - Perform a proper leak test
A microwave has visible door damage affecting the seal area. What is the appropriate action?
Correct answer: B - Remove from service until repaired
The full bank has 1,020 more CMT questions with explanations.
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